Terms of Service

By placing an order with Chapter247, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:
The Client: The Company or Individual requesting the services of Chapter247.
Chapter247: Primary designer/developer & employee/s or affiliate/s.

General:
Chapter247 will carry out work only where an agreement is provided either by email, telephone, mail or fax. Chapter247 will carry out work only for clients who are 18 years of age or above as informed by the client. An ‘order’ is deemed to be a written or verbal contract between Chapter247 and the client; this includes telephone and email agreements.

Acceptance of work:
Quotations are valid for 20 days from date raised.
When the Client places an order to purchase an Application (Web/Mobile) or Application (Web/Mobile) updates from the Chapter247, the order represents the Client’s offer to purchase services from the Chapter247 and this acceptance of work is a valid contract between Client and Chapter247 regardless of whether the Client receives the invoice.
Any other services on the order that have not been included in the initial quotation do not form part of the contract. The Client agrees to check that the details of the quotation are correct and should keep a copy for their records.
Chapter247 is liable to withdraw from the contract at any time prior to acceptance.
Additional work requested by the Client that is not specified in the agreed quotation is subject to an additional quotation by the Chapter247 on receipt of specification. If the work is needed as part of an existing project, then this may affect time scale and overall delivery time of the project.
If a functional specification and a set of testing criteria is included within the quotation, the Chapter247 is responsible for fulfilling the testing criteria as the sole criteria for completion of the contract.
The Client agrees to provide any needed information and content required by Chapter247 in good time to enable Chapter247 to complete a design or website work as part of an agreed project.

Project Terms
During the project’s briefing, it is client’s responsibility to provide us with clear guidelines along with the flow or specific details client may require. When such details are not provided, Chapter 247 will proceed with own understanding of the requirement and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that client clarifies every aspect of the website development and ensure that they have been quoted on the right requirements.
Once proposal has been finalized, any additions, changes or enhancements in the functionality or design of the project will affect the proposal and may incur additional cost and a revised delivery date. All additional work, over and above the estimates is charged separately. Under no circumstances will Chapter247 be liable for any delays caused by change in the project brief.

Any complexity related to specific deliverable, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture of their expectations. Any discrepancy arising due to unclear requirements or expectations will not be borne by Chapter247.
Website content and all related materials need to be provided to us while development of the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
The client must recognize that at times there may be unforeseen circumstances that will delay the development process. Such scenarios are also seen particularly with reference to the integration of third party software. Best efforts will be put to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
Chapter247 takes no responsibility of any of the third party products, software or components used in the website development such as third party plugins, payment gateway, SSL certificates etc. We suggest you to take regular back-ups to avoid any disruptions or may use Chapter 247’s maintenance services.
Chapter247 takes no responsibility of any open source products such as WordPress, Open Source carts, Joomla etc. It is clients responsibility to update all components and third party software’s.
Chapter247 offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.
Domain registration charges are not included as a part of the proposal unless mentioned otherwise.
Hosting charges are not included in the quotations unless mentioned otherwise. Chapter247 can organize an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client.
Where clients decide to organize their own hosting, we should be consulted before finalizing the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Chapter247 will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
Chapter247 cannot give access to their test servers and test websites to the clients or any third party.
No technology support is given to any projects, unless pre-defined while agreement for use of services. For any basic modification or changes, which may be required by the client and project will be quoted separately .
Chapter247 reserves the right to terminate a project with a Client at any time without prior notification if it finds the Client in breach of these Terms and Conditions. Chapter247 shall be the sole arbiter in deciding what constitutes a breach. No refunds will be given in such a situation.

Permission And Copyrights
Chapter247 reserves the right to change the content or policies without any prior notice.
Clients, Partners, Suppliers, Sub-contractors and any other 3rd party organization or individual are not allowed to use Chapter247 trademarks including the name, logo and symbol in any way shape or form without a formal permission.
Copyright of the completed web designs, images, pages, code and source files created by the Developer for the project shall be with the Client upon final payment only by prior agreement. Without agreement, ownership of designs and all code is with the Developer.
These terms of use grant a non-exclusive limited license so that the Client can use the design on one website on one domain name only. The Client is not permitted to use a design for more than one website without prior written agreement between the Client and the Developer.
The Client agrees that resale or distribution of the completed files is forbidden unless prior agreement is made between the Client and the Developer.
The client is responsible to provide all media and content for changing or replacing any dummy content used while development of the project. Chapter247 will not be responsible for the use of content and media after handing over the project.
The Client hereby agrees that all media and content made available to the Developer for use in the project are either owned by the Client or used with full permission of the original authors.
The Client agrees to protect and defend the Developer from any claim or suit that may arise as a result of using the supplied media and content.
The Client agrees that the Developer may include development credits and links within any code the Developer designs, builds or amends. If the Developer designs a website for a Client, then the Client agrees that the Developer may include a development credit and link displayed on the Client’s website. If the Developer builds or amends a website for a Client, then the Client agrees that the Developer may include a development credit and link displayed on the Client’s web page, which may be within the code but not displayed on a web browser unless requested by the Client.
The Client agrees that the Developer reserves the right to include any work done for the Client in a portfolio of work.
The Client agrees to abide by the terms of any third party software or media included within any work done for the Client. Examples of this include, but are not limited to, Googlemaps, Media under the Creative Commons license, RSS feeds, Open Source GPL Software etc.

Material:
The Chapter247 reserves the right to refuse to handle:
• Any media that is unlawful or inappropriate.
• Any media that is unlawful or inappropriate.
• Any media that constitutes harassment, racism, violence, obscenity, harmful intent or spamming.
• Any media that constitutes a criminal offence, or infringes privacy or copyright.

Domain Name and Hosting
Chapter247 can, at its own discretion, but is not obliged to, offer domain name registration and hosting via a third party service.

The Client agrees that registration of a domain name does not provide endorsement of the right to use the name. The Client is responsible for ensuring they have due title to the domain name. Chapter247 holds no liability and the Client hereby agrees to indemnify and hold Chapter247 harmless from any claim resulting from the Client’s registration of a domain name.

The domain name if registered, is registered in the Client’s own name, with the address and contact details of the client. The Client should be aware that a domain name is registered with a third party and as such the Client shall agree to fully abide by the terms and conditions set out by the third party for such services.

The Client agrees to take all legal responsibility for use of third party domain name and hosting services and supply truthful details to the third party services.

The Client is liable to pay the Chapter247 for any domain name registrations and the initial set-up of the hosting if included as part of the initial quotation for the project build.

Any support relating to the domain name, hosting and email services stays between the Client and the third party service.

Any other domain name and hosting services or costs not included by Chapter247, including but not limited to further domain name registration fees, domain name transfer charges, yearly domain name renewals, hosting charges, yearly hosting renewals, hosting upgrades, extra disk space, bandwidth and any other related or hidden charges, are to be paid by the Client to the third party services.

The Client agrees to pay the domain name and hosting fees as soon as required by the third party. Any modifications needed to the domain name or hosting services are to be made between the Client and third party service.

The Client agrees that if at any time their contact details, including email address, change, it is their responsibility to contact the third party and update their contact details. Failure to do so may mean that renewal invoices for the domain name and hosting services are not received by the Client.

Payment for domain name and hosting services is to be made immediately on receipt of an invoice from the third party service. Failure to comply with the payment terms may result in the Client’s domain name becoming available to another party and/or the website and email services becoming unavailable.

The Client agrees to pass on FTP details and any other access details relating to their domain name and hosting account that the Chapter247 requires for uploads of the website/app if required as part of a project.

The Chapter247 reserves the right without notice to cancel, reject or refuse work with domain names or hosting services without reason for such rejection or refusal.
The Client agrees to be liable for their use of the domain name, hosting and email services with the third party and hereby agrees to indemnify and hold Chapter247 harmless from any claim resulting from the Client’s publication of material and use of the domain name, hosting and email services.

The Client agrees to take full responsibility for all usage of the domain name, hosting and email services and to fully abide by the terms and conditions set out by the third party for such services.

Indemnification
The Client agrees to use all Chapter247 services and facilities at their own risk and agrees to defend, indemnify, save and hold Chapter247 harmless from any and all demands, liabilities, costs, losses and claims, including but not limited to legal fees against the Chapter247 or its associates that may arise directly or indirectly from any service provided or agreed to be provided or any product or service sold by the Client or its third parties.

The Client agrees that this indemnification extends to all aspects of the project, including but not limited to website content, choice of domain name.

The Client also agrees to indemnify, hold harmless and defend, Chapter247 against any liabilities arising out of injury to property or person caused by any product or service sold by the Client or any service provided or agreed to be provided or by third parties, including but not limited to infringement of proprietary rights, misinformation, infringement of copyright, delivery of defective services or products that are harmful to any company, person, business, or organization.

Non Disclosure Agreement
Chapter247 and any third party associates agree that, unless directed by the Client, it will not at any time during or after the term of this agreement disclose any confidential information. The Client agrees that it will not convey any confidential information about Chapter247 to another party, unless directed by Chapter247.

Privacy Policy
Chapter247 and any third party associates shall use information provided by the Client in relation to this agreement in accordance with the Data Protection Act. This information will also be used to identify the Client in communications with them and to contact the Client from time to time to offer those services or products that may be of interest to or benefit the Client.

Complaints Procedure
Anyone who experiences a problem with the services provided by Chapter247 should raise the matter directly to a representative in contact from Chapter247 or by using our online contact form to do so. Providing a detailed explanation & giving required information to locate the material (such as an url) and clearly outlining the grounds for complaint is a must. Chapter247 will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.