Custom software development has been greatly affected by the way business have transformed through increased digitalization. Software development has come a long way from creating predefined software and thrusting the same on clients, to a comprehensive process of improving customer experiences at all business levels. 

The customer experience encompasses things like end consumer ease-of-use during business transactions to acceptability among software platform users. Custom software development has the potential to lead a technology-driven change in businesses and all discerning technocrats need to embrace custom application development to keep pace with the industry.

Without further ado, here are 5 trends in custom software development that every business should know:

1. The rise of open source technology

The growth of open-source technology was seldom used for enterprise-level software architecture, but now the vast majority of companies use open-source tech in some form or another in their technology stack.

Giants like Google and Facebook have adopted open-source tech for mission-critical systems and most of the software’s developed are on open-source technologies like Java, PHP, React, Angular and Hadoop.

Thus, if your organization needs custom application development, it is best to consider using open source for all your custom software development needs.

2. AI-powered software

AI is a ubiquitous component of any digital platform today. Machine learning models are omnipresent in chatbots and other customer engagement platforms to learn more about customers and enhance customer engagement. The machine learning models allow chatbots to learn from past experiences, analyse their customer’s details and provide enhanced experiences with increasing use. 

Businesses are investing heavily in AI to make these bots more intelligent and effective to increase customer retention and shorten reaction times. Software developers need to be on their toes to ensure that custom-made code fits into learning models. For the foreseeable future AI has a crucial role in customer engagement.

Thus, customer software development needs to consider all of its aspects such that they are attuned to the AI revolution, for instance AI-resonant frontends, AI-supported backends and databases capable of handling AI generated queries.

3. The multidimensionality of the cloud

Most industries have migrated their technology cores to the cloud in recent years. Cloud computing has transformed how technology works by providing everything from platforms to infrastructure on the cloud.

 It is estimated that cloud technology is being used by around 73% of all businesses in the world. Businesses have reinvented themselves in this day and age by migrating themselves to the cloud in diverse ways, including saving on on-site infrastructure by using cloud IaaS.

The benefits of this are seemingly endless as it eases scalability, ensures global availability and empowers your workforce with mobility, i.e. the power to work in a location-independent way and use resources at will.

Custom software development must consider the use of cloud-based technologies and services to maximize their ROI in this digital age.

4. Security as the top priority

Cloud computing and increasing reliance on web-based services have heightened the need for security to plug-in potential threats. There have been at least 130 malicious breaches of systems in the US alone in recent times, which has underlined the need for security to prevent the leaking of business-critical data. 

Security aspects need to be considered for even the minutest of applications and vulnerabilities in the code can lead to major opportunities for cybercriminals to undermine your business.

Custom software development, therefore, must focus not only on creating good code but also secure coding standards to prevent unwanted leaks.

5.  Customer-centricity

Business has evolved from the times of only sales teams having to bother about customer requirements. Custom software development teams also need to have customer-centricity at the heart of any custom application development process. The target audience’s behaviour needs to be modelled to replicate application behaviour for digital applications.  

This is key in creating recommendation systems, improving user experiences and enshrine brand loyalty. Proper feedback systems must transmit responses back to the core technology modifiers who must then tune the custom software development process to consider the changes in customer behaviour and requirements.


In an increasingly digital age of customer-centric business planning and development, it is vital for organizations to harness customer software development into the business development roadmap, and Chapter 247 Infotech is the right place for your business to do so. Our dedicated team of professionals work closely with you to offer bespoke brand applications through custom application development.
Contact us to be in sync with the latest software development trends for 2019.